Salesforce has published a detailed article and infographic on the impact and best practices of video chat for customer service. This customer service channel combines the convenience of live chat and a phone call with the personal touch of video. With plentiful bandwidth, 5G speeds around the corner, and significant enhancements in video communication technologies, theres no doubt that video chat is going to grow in impact.
Gartner estimates that more than 100 of the 500 largest global businesses will intr....
