With ever-increasing vendor choices and a myriad of options from features to integrations, it can be difficult to decide which platform is truly the best fit for your institution. Tom Rosenberger, director of online Learning Services at The College of Saint Rose, shares his need to implement solutions with limited staff. More server downtime can lead to instructors not being able to record videos, and students locked out from critical study material.
customer supportSome companies promise excellent phone and email support, but once the contract is signed, response times stall. Unpredictable or add-on fees - such as incremental bandwidth and storage - are tough to budget for, make pricing difficult to understand, and create unneeded hassle. Avoid any video platform that is not built….