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published on blog.zoom.us

November 10 2019

Banks Driving Transformation with Video

Author

Irwin Lazar - Guest Blogger (Nemertes Research)

Summary

Like most industries, banking is no stranger to a growing demand for digital customer experience (DCX). DCX efforts are focused on enabling customers to engage across any channel, such as voice, text, and video, at any time. DCX strategies, though, are about more than just adding new interaction channels. (...)
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