Define customer service conceptsCustomer support agents have a lot to remember in order to stay on top of their game. Share tips and techniquesYou may notice that your team struggles with a particular area of customer support, such as writing emails or using proper phone etiquette. This video example teaches customer service representatives several tips for running successful support calls.
The medium can capture every aspect of a positive customer service interaction--vocal tone, facial expressions, body language--so team members know what to emulate when meeting with customers. 5. Live video, for example, offers realistic details, while animation is especially great at expressing abstract ideas (though it can be used to represent any situation). Your coworkers may also enjoy the….